Unable to Access Page

SubjectAccess Denied

Description: When generating output from a custom object through the email output channel you get the following message: “The value of the “p3_lkid” parameter contains a character that is not allowed or the value exceeds the maximum allowed length. Remove the character from the parameter value or reduce the value length and resubmit. If the error still persists, report it to our Customer Support team. Provide the URL of the page you were requesting as well as any other related information.”

How to fix / Work around: You need to edit the Custom Object and  and enable the following optional features:

Error 1000

SubjectAccess Denied

Description: Docomotion run time error (Authorization problem) .
Docomotion Runtime engine requires enabling security setting for interacting with Salesforce data.

How to fix / Work around: Provide authorization. In Docomotion, System Settings tab, in the Authorization panel, Click Authorize.

For more information,  refer to Installing the Docomotion Package.

Error 2005

SubjectPublish / Activate Failure

Description: Publish operation failed.

How to fix / Work around:  Try again later or submit a ticket on our support site.

Error 2006

SubjectPublish / Activation Failed

Description: When trying to activate a Form you get an error message. A possible reason is that you need to allow Docomotion to interact with the session.

How to fix / Work around:  In Salesforce Setup, navigate to Administer > Security Settings > Session Settings and make sure Lock sessions to the IP address from which they originated and Lock sessions to the domain in which they were first used are not checked.

For more information refer to Configuring Salesforce Session Settings

Error 2626

SubjectOut of Storage

Description: You have exceed your organization storage limitation. FAQ: How do I check the storage space available to me?

How to fix / Work around:  Try deleting unused Forms. For more information, refer to the FAQ: How do I clean up space?

Error 4000

Subject: No Creation Right on Document

Description: You are trying to generate output and save as SFDC Document  but do not have access permissions to the Document Object.

How to fix / Work around: Ask your System Administrator to provide you with access permissions to the Document Object.

Error 4001

Subject: No Edit Right on Record

Description: You are trying to generate output using the Notes and Attachments Output Channel,  but do not have edit rights to the specific record.

How to fix / Work around: Ask your System Administrator to provide you with required access permissions to the record.

Error 4002

SubjectInternal Salesforce Error

Description: SFDC is not responding.

How to fix / Work around: Try again later. If repeated, contact Docomotion Support.

Error 4003

SubjectTimeout / Other

Description: Getting the Output file from the Docomotion Engine has failed.

How to fix / Work around: Try again later. If repeated, contact Docomotion Support.

Error 4200

SubjectSome fields in the Form do not exist in the Salesforce Object

Description: The Form includes fields that were removed from the Salesforce Object.

How to fix / Work around: Add the fields to the Salesforce Object or remove the fields from the Form.

Error 4409

SubjectCannot open a Form

Description: A possible reason is that the Notes&Attachments information related to the Form was deleted.

How to fix/work around: Restore the information from the recycle bin or import from another environment.

Error 4413

SubjectCannot open the Designer

Description: A possible reason is that you do not have full control for the Docomotion folder located in the C drive.

How to fix/workaround: Ask your system administrator for full control in the folder security properties. If the problem persists try reinstalling MS-Office.

Error 7599

Subject: Generation Output Error

Description: You are trying to generate output but the selected output format is not supported.

How to fix / Work around: Generate output using a supported Output format.

Error 8000

Subject: Generation Output Error

Description: You are trying to generate output from a form but Docomotion has encountered an unexpected error.

How to fix / Workaround: Open and save the form and republish it.

Error 9002

SubjectData tag value

Description: The value in one of the tags mapped to Salesforce data received during generation, does not fit the format defined inside the Designer. For example, the Designer masking requires a NUMBER and the value in Salesforce is different from NUMBER (negative number, text, empty etc.), or the logic includes an unpermitted mathematical operations (such as dividing by zero).

How to fix / Workaround: Make sure that all tag properties fit the Salesforce format.

Error 9120

SubjectBarcode value

Description: The Form includes a barcode tag. During generation, no value exists to fill this tag or the value received is not in the proper format.

How to fix / Work around: Check the value mapped for this tag.